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SHIPPING AND PACKAGING DETAILS Please find below the estimated shipping times from dispatch. SERVICE DELIVERED COST FREE IF YOU SPEND Standard Shipping 6-12 working days $8.99 $59 Expedited Shipping 5-10 working days $12.99 n/a *Please note that during busy periods like Sale we are not able to offer express delivery. * EXPRESS DELIVERY - IMPORTANT NOTE During peak demand time (e.g. Black Friday weekend, Christmas and Valentine's Day) deliveries may take longer than expected. For this reason our Express shipping may be delayed. Please note delivery estimates are subject to your location and couriers might extend the delivery window if your location is classified as "remote". Please contact our customer care team for more information on this. DELIVERY PACKAGING Your order will be delivered in a stylish black mailer bag with the Modloves logo. Larger orders will arrive in an unbranded brown mailer box. Gift wrapped items will be packaged in a luxury branded gift box, and delivered in a white outer carton. TRACKING For maximum peace of mind, all orders are sent with tracking. You can easily track your order on the relevant courier website with the tracking code we automatically send to you on your shipping confirmation. WHAT IS THE DELIVERY SERVICE AND OPTIONS? We do everything we can to make sure your order is delivered on time and in full. However please note that during peak demand time (e.g. Black Friday weekend, Christmas and Valentine's Day) deliveries may take longer than expected. Modlovescurrently uses USPS, Landmark and DHL services to ship to the US, with standard and express shipping options available. WHAT IF YOU ARE OUT WHEN YOUR ORDER ARRIVES? If you are out when the parcel arrives, a delivery attempt will be registered on your tracking (provided in your Shipping Confirmation Email). You will then be able to contact the courier directly via the details provided on their tracking page in order to rearrange delivery for a time more convenient for you or to arrange a collection (if available). Most couriers have a delivery window of 8AM to 8PM and will provide a delivery time estimate but please refer to your tracking for more information. WHAT IF YOUR ORDER DOESN'T ARRIVE WHEN YOU EXPECT? If your delivery is more than 14 working days overdue, please contact us. We will then do everything we can to track down your order.

If you wish to return any part of your order you can do so within 30 days of the receipt of the parcel. You will need your order number and zip code to identify your order. Fill in the details of your return on your returns form and whether you would like a refund or an exchange item. Don’t forget to include your reason for returning the item. Please ensure that you obtain proof of postage when you send your parcel. All returned goods remain the responsibility of the customer until they reach Modloves. If your item is incorrect or faulty please contact service@modloves.com within 14 days of the receipt of the parcel in order to obtain either a refund or a replacement. Please do not post any faulty or incorrect items back to us before you have been advised by our customer care team. Please allow up to 14 working days for us to receive and process returned items. Exchanged goods are sent out free of charge. If you have any questions about returning your goods please contact service@modloves.com If you would like us to call you back, please provide us with a telephone number and we will call you within 1 working day. WHAT TO DO WHEN RETURNING BY POST: Remember to indicate on your returns form if you would rather exchange the goods or receive a refund. Please note that all refunds will be made to the credit card originally used. Select the reason for the exchange or return. If exchanging an item indicate clearly what product you would prefer instead. We always welcome feedback; so feel free to let us know your thoughts.Please fix the FREE USPS returns label provided via the online portal to the front of the package. Ensure all old labels are covered and/or removed Mark the box ‘returned goods’ Take to your local post office and obtain proof of postage. To make a return or exchange, we need to receive the goods back to our office in their original condition – so, please ensure all goods are packaged securely. We are not able to accept any returns on any products that have been worn and are not in their ‘original’ condition. We can only accept refunds or exchanges within 30 days of delivery.

ORDERING AND PAYMENT HOW DO I PLACE AN ORDER AND PAY? Shopping at Modloves is quick and easy. All products are in stock and ready for despatch unless otherwise stated. AVAILABILITY To avoid disappointment and delays you can only order items that we have in stock. Our site tells you if an item is out of stock in a particular size – unfortunately we cannot guarantee that new stock will become available. HOW DO I PAY FOR MY ORDER? Pay for your order by credit card, debit card, via Klarna, PayPal or Apple Pay. When you check out, you can choose your preferred payment method and follow the simple step-by-step instructions. HOW TO USE A DISCOUNT CODE WHEN PAYING WITH APPLE PAY The easiest way to do this is: 1 Create a Modloves Account 2 Make sure you are logged in 3 Select Apple Pay in the express checkout box 4 Follow the instructions If you don’t have a Modloves account and you don’t want to create one, you will have to: 1 Enter your contact information and shipping address 2 Select your preferred shipping method 3 Enter your gift card or discount code in the ‘gift card or discount code’ box CAN I MAKE CHANGES TO MY ORDER? Currently, once an order is placed and paid for on our website we are unable to make product changes or additions.If you need any help, please contact our customer service: service@Modloves.com. WHAT IF I AM OUT WHEN MY ORDER ARRIVES? If you are out when the parcel arrives, your courier will leave a card telling you how to re-arrange delivery or where to collect your order. SECURITY AND PRIVACY We value your personal security as much as you do. That's why we will never share your details with any other companies. Your name, address and details are kept secure at all times.